Medicaid Managed Care

NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care.  Practice Support provides no-cost assistance with education and issue resolution, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration, and Collaborative Care Management.  Practice support assistance can be requested via practicesupport@ncahec.net.  More information is also available on the NC Medicaid website for providers.

Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.

Hosted by the NC Division of Health Benefits, the Medicaid Managed Care webinars are quarterly on the 3rd Thursday of the month and are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care. 

Medicaid Managed Care Webinar Series:
Fireside (Winter)/Back Porch (Spring) Chats on Hot Topics

Hosted by Dr. Janelle White, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.

November 21, 2024 from noon-1 p.m. | Key Medicaid Updates
February 20, 2025 from noon-1 p.m. | Topic TBD
May 15, 2025 from noon-1 p.m. | Topic TBD

Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These quarterly sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics.
December 5, 2024 from noon-1 p.m. | NC Medicaid Initiatives & Updates
March 6, 2025 | Topic TBD
June 5, 2025 | Topic TBD

Webinar Series: Quality & Population Health

This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).

Additional Webinars on Special Topics

This section is for additional webinars that are not part of any series, and include special topics.

Annual Virtual Statewide Quality Forum

The North Carolina DHHS Division of Health Benefits and NC AHEC, in conjunction with the five Medicaid Managed Care standard plans host an Annual Virtual Statewide Quality Forum designed to help providers, practice managers, and quality managers succeed with Medicaid Managed Care quality initiatives.