A Coordinated Approach to Behavioral Health

What is NC AHEC’s role with Tailored Care Management (TCM)?

North Carolina Department of Health and Human Services, Division of Health Benefits (DHB) partnered with NC AHEC to provide statewide practice support and education to certified Advanced Medical Home Plus (AMH+) and Care Management Agency (CMA) organizations. AHEC’s program equips TCM organizations with the tools and knowledge to effectively provide care management services to North Carolina’s Tailored Plan beneficiaries.

Through Tailored Care Management (TCM), launched December 1, 2022, Behavioral Health (BH) – I/DD Tailored Plan beneficiaries have a single designated care manager supported by a multidisciplinary care team to provide whole-person care management that holistically addresses their needs. This includes physical health, behavioral health, intellectual and developmental disabilities (I/DD), traumatic brain injuries (TBI), pharmacy, long-term services and supports (LTSS), as well as unmet health-related resource needs. Tailored plans have assigned geographic areas. A list of tailored plans, contact information, and covered counties is available at NC DHHS.

The success of Tailored Care Management will depend upon BH/IDD Tailored Plans, AMH+ practices, CMAs, pharmacies, physical health, behavioral health, and I/DD providers working together to provide a coordinated approach to beneficiary care.

For additional information and resources about Tailored Care Management, visit the DHHS Division of Health Benefits Tailored Care Management webpage.

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Tailored Care Management, Learning Collaborative & DHB Office Hour Sessions

Tailored Care Management Learning Collaboratives and DHB Office Hours are designed for TCM certified organizations at no cost. The sessions provide content experts and peer-to-peer learning opportunities to AMH+ and CMA organizations as they implement TCM. Sessions will continue every first and third Wednesday of the month from 12:30–1:30 PM. Please register for the TCM Learning Collaboratives on the TCM Web Portal’s “Events Calendar” section. Contact your AHEC Coach supporting TCM for additional information.
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Tailored Care Management, Continuing Professional Development

NC AHEC provides Tailored Care Management courses to certified TCM agencies and live events to the community. Courses and events are offered to certified TCM agencies with continuing education credit at no cost. There is a registration/credit fee for community members desiring to learn more about Tailored Care Management topics. Webinar platforms are provided for all events.

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For questions about NC AHEC Tailored Care Management (TCM) Practice Support, contact Liz Griffin at Liz_Griffin@ncahec.net.

For questions about NC AHEC Tailored Care Management (TCM) Continuing Professional Development, contact Scott Melton at Scott.Melton@mahec.net.